FAQ

1. How do I book an appointment?

You can book an appointment by calling our office at 780 554 0538 or by visiting our Online Booking Page Book Now. Our friendly staff will assist you in scheduling a convenient time for your visit.

2. Do I need a referral from my doctor?

While a referral is not always necessary, it can be helpful, especially if your insurance company requires one for coverage. Please check with your insurance provider or contact our office for specific requirements.

4. What can I expect during my first visit?

During your first visit, our physiotherapist will conduct a thorough assessment, discuss your medical history, and develop a personalized treatment plan. This initial appointment typically lasts about 40 to 60 minutes.

5. How long do follow-up appointments last?

Follow-up appointments usually last between 30 to 40 minutes, depending on the treatment plan and your specific needs.

6. What types of treatments do you offer?

We offer a variety of treatments including manual therapy, therapeutic exercises ,dry needling, Motor Vehicle Injuries, vestibular rehabilitation, concussion management, TMJ treatment, and orthopaedic and sports injury rehabilitation.

7. Is physiotherapy covered by insurance?

Many insurance plans cover physiotherapy. We recommend checking with your insurance provider to understand your coverage. Our staff can also assist you with insurance-related questions.

8. What should I wear to my appointment?

Wear loose, comfortable clothing that allows easy movement and access to the area being treated. For example, shorts for knee or hip treatment, and a tank top for shoulder or neck treatment.

9. How many sessions will I need?

The number of sessions needed varies depending on the nature and severity of your condition. Your physiotherapist will discuss your treatment plan and expected duration during your initial assessment.

10. Can I bring a family member or friend to my appointment?

Yes, you are welcome to bring a family member or friend to your appointment for support. However, please inform our staff in advance to ensure there is adequate space.

11. What is your cancellation policy?

We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to offer the appointment slot to another patient in need. Late cancellations may incur a fee.

12. What safety measures are in place for COVID-19?

We adhere to all recommended health and safety guidelines, including regular sanitization, social distancing, and the use of personal protective equipment (PPE). Please contact us for more details on our current protocols.

13. How can I prepare for my physiotherapy session?

Stay hydrated, eat a light meal if your appointment is around a meal time, and make a list of any questions or concerns you have for your physiotherapist. Arrive a few minutes early to complete any necessary paperwork.

14. What if I have more questions about my condition or treatment?

Feel free to ask your physiotherapist any questions you have during your appointment. You can also contact our office at 780 554 0538 for additional information or to discuss your concerns.

15. Do you offer virtual physiotherapy sessions?

Yes, we offer virtual physiotherapy sessions for patients who prefer or require remote treatment. Please contact our office to learn more and schedule a virtual appointment.

16. Is parking available?
Yes, there is parking available in front of the Bonnie Doon Medical Centre, and additional parking is available behind the clinic for your convenience.